Privacy policy

EST CAMP is committed to protecting your personal information.  This Privacy Policy outlines how we handle your data and applies to all services and interactions with EST CAMP. You can view a copy of this policy on our website at estcamp.com.au or request one from our Customer Service team.

By using our products and services, you agree to and consent to the collection, use, and disclosure of your personal information as outlined in this policy, in connection with delivering our services to you.

WHAT PERSONAL INFORMATION WE COLLECT

Personal information is collected with your consent, though you may choose not to provide it. However, opting out may affect your experience and limit access to certain services. The personal information we collect may include:

  • Basic contact details: such as your name, address, phone number, or email, used for providing services, communication, or delivery tracking.
  • Order information: including your name, billing and shipping addresses, payment confirmation, email, and phone number.
  • Account information: such as your username, password, and security questions.
  • Shopping details: including the items you view, add to your cart, or wishlist.
  • Customer support details: such as the information you provide in communications with us, like messages sent through our services.

WHEN IS IT COLLECTED

Personal information may be collected in various situations, including but not limited to when you:

  • Register your details on our website or app by creating an account.
  • Complete purchase orders, requests, or applications for our products or services (via phone, in person, or electronically).
  • Communicate with us directly through email, telephone, mail, or other means.
  • Engage in transactions such as purchases or refunds.
  • Participate in promotions, competitions, or special events.
  • Subscribe to our mailing list.

HOW WE USE YOUR PERSONAL INFORMATION

We only collect and use personal information for the purposes for which it was provided to us, related purposes or as permitted or required by law. By providing us with your personal information, you consent to its use for the following purposes:

  • Assist with transactions including fulfilling orders you place with us;
  • Enhancing our services to improve your customer experience, such as sending marketing, advertising, and promotional communications via email, text, or mail, and showing you relevant product or service ads. This may involve using your information to personalise services and ads on our site and other platforms.
  • Addressing enquiries, feedback, or concerns;
  • Detecting, investigating, or responding to possible fraudulent, illegal, or malicious activity.

You are responsible for safeguarding your account credentials. We strongly advise against sharing your username, password, or other access details. If you suspect your account has been compromised, please contact us immediately.

COOKIES

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimise the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

HOW WE DISCLOSE PERONAL INFORMATION

In certain situations, we may disclose your personal information to third parties for legitimate purposes, in accordance with this Privacy Policy. These circumstances may include:

  • Disclosing to third-party service providers to enable them to deliver services such as secure storage, delivery, product repairs or recalls, payment processing, marketing, surveys, banking, mailing functions, IT services (including data storage, hosting, and security), employment matters, website operation, or share registry management, or as required by law.
  • Disclosing to government bodies, regulators, law enforcement agencies, or other parties as authorised or required by law, including under the Privacy Act.
  • Sharing with other entities, if you have given consent.
  • Any other entities identified when your personal information is collected, or when legally obligated to disclose it.

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

UPDATES TO THE POLICY

We may make changes to this Privacy Policy from time to time. Changes to this Privacy Policy will be displayed as an updated version on our Sites. We encourage you to periodically review this Privacy Policy. The current version will be posted on our website and a copy may be obtained by contacting our Customer Service team.

Last updated: 12 Dec 2024